Contact Us
Welcome to Floravyner.
We are committed to providing responsive and reliable customer support throughout your shopping experience.
Whether you need help with product information, product care, order status, shipping, returns, damaged or incorrect items, or general questions about our Floral Arrangements, Greenery Arrangements, and Dried-Look Arrangements collections, our customer care team is here to assist you.
For questions regarding orders, delivery, products, returns, after-sales support, or business and wholesale opportunities, please contact us through the official channels below.
1. Customer Support by Email
Brand: Floravyner
Website:
floravyner.com
Legal Entity:
Dalian Zizibujuan Network Technology Co., Ltd.
Registered Address:
Unit 11, 31st Floor, No. 34 Zhuyu West Street, Zhongshan District, Dalian City, Liaoning Province
Unified Social Credit Code:
91210202MAEG51AP5D
Email:
service@floravyner.com
Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 1–2 business days.
For faster assistance with an existing purchase, please include your order number in your message whenever possible.
For product-related questions, please include:
• Product name
• Order number, if applicable
• A brief description of your question or issue
• Clear photos, where relevant
• Additional details about the product condition or concern
Providing these details will help us assist you more efficiently.
2. Customer Support Hours
Customer Support Email:
service@floravyner.com
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)
Messages received outside regular support hours will be reviewed during the next available business period.
Please note that response times may vary during holidays, promotional periods, or periods of unusually high inquiry volume.
3. Orders, Shipping and After-Sales Support
Our support team can assist with:
• Order status and tracking
• Shipping and delivery inquiries
• Product information
• Product styling and care guidance
• Damaged, defective, incorrect, or incomplete orders
• Returns and after-sales inquiries
• Product specifications and materials
• Floral Arrangements product questions
• Greenery Arrangements product questions
• Dried-Look Arrangements product questions
• Business and wholesale partnership inquiries
To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.
If your product arrives damaged, incorrect, defective, or incomplete, please contact us as soon as possible and include clear photos of the product and packaging where relevant.
4. Product Support
Floravyner offers a curated collection of artificial tabletop floral and botanical decor products across three main categories:
• Floral Arrangements – Decorative artificial flower arrangements designed to complement everyday indoor spaces, including floral centerpieces, compact tabletop floral displays, artificial flower arrangements in decorative containers where offered, and related artificial floral decor products.
• Greenery Arrangements – Decorative artificial foliage arrangements designed to bring a fresh-looking botanical accent to everyday living spaces, including leafy tabletop displays, greenery centerpieces, compact foliage arrangements, and related artificial greenery decor products.
• Dried-Look Arrangements – Artificial botanical arrangements inspired by the appearance of dried flowers, grasses, and foliage, including neutral-toned tabletop displays, textured botanical centerpieces, dried-look floral arrangements, and related artificial decorative products. These arrangements are artificial rather than natural dried botanicals unless expressly stated on the applicable product page.
If you need help with a product, our customer care team can assist with questions regarding:
• Product dimensions and size information
• Materials and surface finishes
• Product design and intended use
• Care and cleaning guidance
• Included accessories or components
• Product colour and appearance
• Storage recommendations
• Placement and arrangement-adjustment instructions
• Flower and foliage details, stem positioning, or vase and container specifications where applicable
• Display-environment suitability and exposure precautions where applicable
• Product variations where applicable
Because specifications vary between products, please include the product name when contacting us.
5. Business and Wholesale Inquiries
Floravyner welcomes inquiries from retailers, distributors, commercial buyers, home and lifestyle businesses, artificial floral retailers, home decor retailers, interior styling businesses, and other potential partners.
For wholesale, distribution, bulk purchasing, or other commercial opportunities, please contact:
Please include:
Subject: Business Inquiry
or
Subject: Wholesale Inquiry
so your request can be directed appropriately.
If possible, please include your company name, market, expected order volume, and a brief description of your inquiry.
6. Corporate Information
Brand: Floravyner
Website:
floravyner.com
Legal Entity:
Dalian Zizibujuan Network Technology Co., Ltd.
Registered Address:
Unit 11, 31st Floor, No. 34 Zhuyu West Street, Zhongshan District, Dalian City, Liaoning Province
Unified Social Credit Code:
91210202MAEG51AP5D
Customer Support Email:
service@floravyner.com
floravyner.com is owned and operated by Dalian Zizibujuan Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.
We're Here to Help
From choosing suitable Floral Arrangements, Greenery Arrangements, and Dried-Look Arrangements products to receiving and styling your order, our team is here to make your shopping experience clear, simple, and convenient.
If you have any questions, simply contact us at:
Thank you for choosing Floravyner.
Floravyner — Thoughtful Arrangements. Comfortable Spaces. Inspired Everyday Styling.